Call Centre & Archiving Success Stories

Read how the following companies have successfully implemented a PrintSoft Archive and Call Centre Solution:

• Autocall
  A flexible output solution allows Autocall to produce PostScript print files and an electronic archive for reprints
• Britannia
  A flexible document managment system which enables Britannia to integrate their new CRM front-end with their existing PReS based central print facility
• Czech Telecom  
  Czech Telecom adds integrity verification to statement printing and links customer service to archiving in a nationwide integration.
• Comdirect prints financial reports and customer correspondence and archives all documents so that they are available immediately for call centre staff. 
• Deutsche Messe is the organizing company for CeBIT. PReS is used to print and mail the main forms to their exhibitors, with the less frequently required documents being requested and automatically delivered by fax, (again using PReS) on demand, 7 days a week, 24 hours a day!
• Prague Electricity implemented a distributed printing and electronic archiving system. This includes storage of scanned documents and photographic documentation produced when technicians make a photo record of meter replacement or meter damage with digital cameras.
• South Africa Telkom prints customized, feature-rich statements in multiple languages.
• Find out how a Swiss Property Insurance Company outsourced their central document printing to Hybrid Post, the printing and packing service offered by SwissPost's PostMail.
• Telecel in Portugal implemented a global billing system with an online archive database to be utilised by the Customer Support Department.
• Telecom Italia distributes over 135 million invoices annually and required a system for creating over 10 million documents in 48 hours with invoicing in a Unix environment.

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