Archiving
& Call Centre Solutions
The challenge
With the increasing use of personalized documents, the ability
to store and view exactly what has been distributed is crucial.
Therefore, archiving is a topical issue for many companies.
In some situations archiving is important for legal reasons.
However, archiving is also frequently important for customer
service purposes, especially in Call Centres. The capability
to rapidly retrieve an image of a document is an important
component of both customer service and organisational efficiency.
Different archiving applications include:
- Snapshot of the print run
- Call Centre Viewing
- Long-term archival storage and retrieval
- Integration with Document Image Processing
Depending on the application, your solution may require
the use of several index terms and may need to cross-relate
several archives or even several applications. Integration
into other systems may need to be considered.
These days an archive solution must also have the capacity
to re-print individual and batch documents locally and over
a network, and distribute documents electronically (e.g. as
an email). The ideal solution should be tailored to your particular
situation, as the most appropriate archive format will vary
depending on the application and which factors are most important
to you (e.g. storage requirements versus dot for dot exact
true image, web-based viewing or email distribution).
The solution
PrintSoft has a range of solutions to suit your exact circumstance.
The flagship PrintSoft product, PReS, enables jobs to be archived
in a variety of formats:
- Adobe PDF
- PAF (PrintSoft Archive Format)
- TIFF
- AFPDS
- PCL
- JPEG
- BMP
- PCX/DCX
- Windows Metafile
Adobe® PDF is commonly used for web-based viewing or as email
attachments. PAF, and its associated PAX index, is frequently
used for in-house archiving of large numbers of similar documents
due to its small file size and hence fast archive and retrieval
times. Images such as JPEG or TIFF may be used for dot for
dot exact copies but have larger storage requirements.
Typical solution:
(Click on picture for enlarged version)
Archiving and retrieving can involve just a few easy steps
with PReS:
- Take your existing PReS script for print applications
- Add a few simple commands to set up the Archive and nominate
index fields
- Generate the Archive and index files
- Import the document index into the system database
- Retrieve any page quickly and efficiently
- View pages by a number of different viewers depending
on application and archive format
Case Studies
Companies utilising PrintSoft archive solutions include:
Note: Case studies are presented in PDF format
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