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Integrity Checking Solutions

The challenge - automatic reprinting of damaged or missing documents

Flash Presentation

Accountability and Customer Service


Effective direct marketing involving billing statements, letters or other documents begins with a clean database and an attractive, eye-catching mail piece. However, you also need to know which documents were sent out, and customer service demands that people are not sent multiple copies. Hence accountability (being defined as mailing 100% of your intended database with no duplicates) is an important issue.

Problems with printers or finishing equipment (cutting, inserting and enveloping machines) can prevent some intended recipients being mailed their document. Pages can be jammed in a printer or documents can be damaged in a finishing machine and not included in the initial job run. While these cases may not be common, the increasing demand for accountability requires that you know which items have been sent and which have not. This allows reprinting of missing documents to complete the mailing. Labour costs and efficiency dictate that an automated process does this document checking.

The solution

PrintSoft can provide an integrity checking solution. Such a solution involves comparing the printed documents with the finished mail items and automatically reprinting any missing documents.

During printing, PReS prints an Optical Character Recognition (OCR) ID number or barcode on the document and writes the details to a central database. During the finishing process an image camera scans and records all successful documents and sends a list file containing these details to the central database. By comparing printed and finished (e.g. enveloped) documents an Error Data file is created for automatic reprints.

Example:
Click on image for enlarged version
(Click on image for enlarged version)

Reprints may be produced on the original production printer or may be printed on a separate lower speed printer so as not to interfere with the larger production jobs. If a separate printer is used then the documents may need to be automatically reformatted for a different print stream.

A user interface can be provided for machine operators. This allows people to overview all print jobs, ascertain each document’s status, send missing documents for reprint, and delete or change the status of jobs and documents. In addition the Administrator Tool can provide errors and warnings, a log of the production, and statistics. Error information can be available in 1 second making real time control a reality!

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